Not every load can be accepted. A rejection is itself a record you need to make, and under Digital Waste Tracking it has to be captured properly at the gate. Here is how LoadSnap handles a refused load.
Why a rejection has to be recorded
If a load is not accepted, the record should reflect that, with the reason. This keeps the chain honest: it shows the waste was turned away rather than quietly disappearing, and it protects your site if questions are asked later.
How to record a rejection
Start the load as normal at the weighbridge, with the carrier QR scanned.
Instead of accepting, choose to record a rejection.
Select the reason, for example the waste does not match the description, it is contaminated, or it is outside your permit.
Confirm. The rejection is recorded against the movement at the gate.
Screenshot goes here: the gate screen with the reject load option visible alongside accept.
Screenshot goes here: the rejection reason picker, showing the available reasons.
Hazardous waste rejections
If the rejected load is hazardous, the rejection also feeds the consignee return, so you are not left to reconcile it separately later. See Consignee returns for hazardous waste.
What reaches DEFRA
A rejection is a change to the load's status, so it is filed as part of the movement record. As with any change, you can amend the record afterwards if more detail comes to light.
Related: The receiver workflow. Consignee returns for hazardous waste. Amending or correcting a waste record.