This is the part of LoadSnap your drivers spend all day in. They open the job, they take their photos, they sign, and the office has the record before the wagon is back on the road.
The photos and the signatures are not admin for the sake of it. They are the evidence that the load left the site and what was in it, which is what the paperwork rests on if anybody ever asks. The driver's own signature is a legal requirement on every load, so LoadSnap will not let a job be marked collected without one.
How to do it
They tap Jobs on the bottom bar. The work is grouped by day, in the order the office planned it, and they can switch between List, Cal and Map. The next job is also sitting on the home screen with an Open job button on it.
They open the job. A badge at the top says what kind it is: Collection, Delivery, Swap or Wait and load. Underneath is the customer, the address, what they are picking up, the access notes and a number they can tap to call.
They tap Navigate to get directions in Google Maps or Waze.
Anything the office needs to know goes in Driver notes, then Save notes.
When they are on site, they tap Start Collection.
They photograph each container. LoadSnap looks at the photo and fills in the waste description and the code, which they can change. Then they tap Review and confirm.
On the review screen they check the photos have gone up, and put in an estimated weight in tonnes if they can. That box is optional.
They tap Next: Signature. There are two boxes on that screen. Customer signature is marked Optional, for the person handing the waste over. Your signature is marked Required, and that is the driver's own.
The driver signs their own box, then taps Mark collected. Until they have signed, the button will not go and the screen says "Sign above to mark this job collected".
Why the driver always has to sign
Section 34 of the Environmental Protection Act 1990 puts the carrier's name and signature on the transfer note. It is one of the first things an Environment Agency officer looks for on a site visit, so the driver signs as the carrier taking the load away and there is no way past it.
The customer's signature is different. There is often nobody on site when a skip is picked up, so that box can be left empty and the load still goes through. The two are not the same thing: the customer signs to say they handed the waste over, the driver signs to say they took it away.
If the collection cannot be done
Sometimes the wagon gets there and the load cannot go on it. Underneath Start Collection there is a Couldn't collect button, so the driver can say so there and then instead of ringing in and hoping somebody writes it down.
They tap Couldn't collect. A panel opens headed "What stopped you?", which tells them it goes straight to the office so they can rebook it, and that nothing is filed.
They pick one of seven reasons: Couldn't get access; Gate locked / nobody there; Waste not out or not ready; Overloaded, can't lift it; Wrong waste for the vehicle; Vehicle problem; Something else.
Anything worth adding is a note box for the detail the office needs. It is optional on every reason except Something else, where they have to say what happened.
They tap Tell the office. The job comes off their day and goes back to the office as unscheduled, with the reason showing on it, ready to be rebooked.
It is a way of telling the office, not a way of cancelling work. The job is still yours until somebody in the office rebooks it or calls it off, and nothing is filed either way.
Worth knowing
The driver is not asked for the weight of each item. The app says so on the screen: the receiving site records that at the weighbridge, because the skip is on the wagon and has not been over a bridge. The estimated weight on the review screen is exactly that, an estimate, and it can be left empty.
A driver signs on the glass with their finger. LoadSnap will not turn a typed name into a signature.
If a job needs an empty container taking out with them, a Wait and load notice sits on the job and on the home screen, so they learn it before they set off rather than after.
The app works with no signal. It opens on the last thing the office sent it, with a line at the top saying what time that was, and anything finished out of coverage is saved on the phone and sends itself when the wagon is back in range. It carries a key that means a retry can never file the same load twice.
It does need a connection to start from cold, so it is worth a driver opening it in the yard rather than at the roadside.
If something about the job is wrong, "Message admin about this job" opens a chat with the office with the job reference already in it, rather than a phone call nobody writes down.
Related: How your driver sends in a collection that was not booked. How your driver reports a breakdown. Capturing your first load.