Not every load is on the schedule. A driver passes a site, the customer asks them to take another one while they are there, or a job comes in over the phone halfway through the day.
Rather than that load going on a scrap of paper, the driver submits it from the cab and it becomes a proper record with photos, a location and a signature on it.
How to do it
They tap Submit on the bottom bar. If it is not there, they tap More and then Submit.
They pick the producer they collected from. If that producer is not on your system yet, they tap "Not on the list? Add a producer" and add them there and then.
If that producer has more than one site, they pick the collection site. Anything the office needs to know goes in Site notes.
They tap Continue and photograph the waste. LoadSnap looks at the photo and fills in the description and a likely waste code, which they can change.
They add any more containers on the load the same way, then tap Continue.
They check the summary. Underneath it are two signature boxes. Customer signature is marked Optional, for the person handing the waste over. Your signature is marked Required, and that is the driver's own.
The driver signs their own box, then taps Submit collection. Until they have signed, the button will not go and the screen says "Sign above to submit this collection". It arrives in the office as a collection, the same as a booked job would.
Why the driver always has to sign
Section 34 of the Environmental Protection Act 1990 puts the carrier's name and signature on the transfer note, and an Environment Agency officer will look for it. So the driver signs as the carrier taking the load away, on an ad hoc collection just as much as on a booked job.
The customer's signature is the one that can be missing. There is often nobody on site, and the load still goes through without it. The two say different things: the customer signs to say they handed the waste over, the driver signs to say they took it away.
Worth knowing
Your driver does not put a weight in. The app tells them so on the screen: the weight is recorded by the receiving site at the weighbridge.
The photo does the typing. A driver stood in the rain with a phone is far more likely to take a picture than to type "mixed construction and demolition waste".
Where the load was collected is stamped on the record when they submit, so nobody has to write an address down.
No signal is not a problem. The collection is saved on the phone and sends itself when the phone is back in range, and it carries a key that means a retry can never file the same load twice. A line at the top of the app says what is still waiting, with a Try now beside it.
If the driver has not done their daily vehicle check, LoadSnap says so and still lets them submit. The skip is already on the wagon, and refusing to record a load that has happened does not un-happen it.
You can turn ad hoc collections off if you would rather all work came through the office. Drivers then see a note pointing them back at their Jobs tab.
Related: How your driver works through a job. How to create a job. How to find the right waste code.