The receiving site files the load, off the receipt it raises when the load arrives. That is the only thing that goes to DEFRA.

A carrier's collection is never filed to DEFRA. It is your own record, and it is what the receiving site's record gets matched against.

If you only carry waste and do not take any in, you cannot submit to DEFRA and you do not need to.

Receiving sites start from 1 October 2026. Carriers follow in 2027.

DEFRA submission is on every plan, including the free one. No plan takes it away and no plan charges extra for it.

DEFRA charges its own fee, £26 a year per organisation from October 2026. That is paid to DEFRA, not to LoadSnap, and it is one fee per organisation rather than per site.

LoadSnap does not file on your behalf. You file, through LoadSnap, using your own DEFRA code.

There are two signatures on a collection, and they are not interchangeable.

The driver's own signature is required on every load. They sign as the carrier taking the waste away, which is what section 34 of the Environmental Protection Act 1990 asks for and what an Environment Agency officer looks for. It cannot be skipped or switched off.

The customer's signature is optional, because there is often nobody on site when a skip is picked up. The load still goes through without it.

Turning the signature off in a job's Driver Requirements turns off the customer's, not the driver's.

LoadSnap will never turn a typed name into a signature. Somebody signs on the glass.

If you are a carrier, your customers are the producers whose waste you collect, and they are the ones who can be given a portal.

If you run a receiving site, your customers are the carriers who tip on your site. There is no carrier login. What a carrier gets from you is the receipt, and LoadSnap Connect for a clean handover at the gate.

If you do both, the producers you collect from can have portals as normal. The carriers tipping on your site still cannot.

Your driver does not weigh the load, and LoadSnap does not ask them to. The skip is on the wagon and has not been over a bridge.

There is an optional estimate box on the driver's review screen. It is an estimate, and it can be left empty.

The real weight is recorded by the receiving site at the weighbridge.

Most of the time nobody looks a code up. The photo is read and the description and a likely EWC code are filled in.

It is a suggestion, not a decision. Whoever is on the screen can change it before it is saved.

Waste Code Search is there for when you want to check one yourself, or look up hazardous properties, POPs, or disposal and recovery codes.

Codes marked Mirror come in pairs, one hazardous and one not. If you are unsure which applies, get the waste tested rather than guessing.

Prices and load allowances change. The pricing page on the website is the current list, and it is the one to trust.

Plans are sized on loads a month, not on how many people you have.

Drivers and weighbridge staff do not have logins and cost nothing. There is no per-seat charge for them. Office logins are the ones that count.

Your own branding on invoices, quotes, transfer notes, emails and forms is on the Pro plan and above.

The producer portal is separate and starts one level higher, on the Business plan and above. It is free for the producers themselves.

The API reads your data on the Business plan and above.

The free and Trade plans are built for logging your own waste. Running drivers through the driver app, with check-ins and signatures, starts at Pro.

Not vehicle tracking. It stamps where a collection happened and shows where a driver last checked in, but it is not a live feed. If you want a moving map of the fleet, buy telematics.

Not a weighbridge controller. It works alongside any weighbridge, and somebody enters the weight.

Not payroll and not an HR system. It does hold who was rostered, who was away, whether the walkaround check was done and whether the driver signed, so it tells you whether the compliance jobs are being done. It does not run your people.

Not a full set of books. Sales invoicing is here. The nominal ledger, purchase ledger, bank reconciliation, VAT returns and year end stay with Sage, Xero or QuickBooks, and LoadSnap exports to all three.

Not subcontractor management. Third-party carriers can be recorded and their registrations checked, but there is no allocation, rate agreement or self-billing.

The API reads. It does not write, and there are no SDKs.

A job is work you have planned. A collection is work already done. They are different records and they behave differently.

Signing a collection off in the office is not the same as filing to DEFRA, and a collection is never filed to DEFRA anyway.

The same status word reads differently on a collection and on a receipt, so check which record is being discussed before reading anything into the label.

The waste transfer note is produced from the record. Nobody fills one in.

You can find one either in Documents, or on the customer's own record through Producers, which is the route to use when somebody rings up asking for their paperwork.

A hazardous load gets a consignment note instead, which is a different document rather than an upgraded transfer note.

The law asks you to keep a transfer note for two years, a consignment note for three, and five if you are the permitted site that received the waste.

LoadSnap keeps everything while your plan is running, however many years that runs to. If your plan ends you get 90 days to download the lot before the records come off. Keeping the notes for the statutory period is your duty rather than your software's, so take the copy.

A season ticket is one note covering a year of genuinely identical loads from the same site, instead of a note on every load.

DVLA driver licence checks are real but in invite-only beta. You request access in Settings, under Driver Licence Check, and there is a monthly charge per consenting driver.

Anything marked coming soon on the pricing page is not built yet, and should not be counted on when choosing a plan.