LoadSnap sets itself up around what your business actually does. When you first sign up it asks a couple of questions, then gives you a short checklist to your first record. Here is what to expect.
Step 1: What does your business do?
As soon as you have signed up, LoadSnap asks what your business does. You pick one of five, and what you pick decides which screens and tools you see, so a receiver is not shown carrier only features and the other way round.
We're a waste carrier. Skip hire, haulage, muck-away, tipper operators. You collect or carry waste for paying customers.
We handle our own waste. Trades, mobile services, catering, agriculture. You only move waste your own business produces.
We're a waste receiver. Transfer stations, recycling centres, MRFs, landfill sites. You take waste in at your site.
We're a carrier and a receiver. You do both: collect or carry waste, and operate receiving sites.
We're a broker / dealer. You arrange waste disposal for others but do not transport or receive it yourself.
Each card also shows when digital waste tracking becomes compulsory for that kind of business: October 2026 for receivers, who go first, and October 2027 for carriers and brokers.
Pick "We handle our own waste" only if that is all you do. It means the only waste you move is the waste your own business produces, which is a lower tier registration. The moment you also collect for customers, take waste in on a site or broker loads, you are a waste business and need an upper tier registration, so pick the card that matches instead.
If you are joining somebody else's LoadSnap rather than starting your own, there is a link at the bottom of this screen for entering a join code.
Step 2: Is this you?
LoadSnap has already searched the public register for the business name you signed up with, so this step is mostly confirming what it found rather than typing things in.
Carriers get the waste carrier register. Confirm the match and your transfer notes are linked to your registration. If nothing matched, as in the picture above, search by business name or registration number, enter your number by hand, or leave it: it does not block your trial and you can add it later.
Receivers get the Environment Agency permit register instead, with the question "Are these your sites?" and your sites to tick. If none were found you add your site here.
The same step asks roughly how many vehicles and drivers you run, and how you heard about us. Both counts are just to size your setup, and you can change them later.
Step 3 onwards: the rest of your setup
What comes next depends on what you picked, and the row of numbered steps across the top always shows where you are and what is left:
A carrier, or a business handling its own waste: Role, Details, Vehicles, Drivers.
A receiver: Role, Details, Operatives.
A carrier and a receiver: Role, Details, Vehicles, Drivers, Operatives.
A broker or dealer: Role, Details, and that is it.
Your getting started checklist
Once setup is done, LoadSnap shows a short checklist on your dashboard, tailored to what you picked. Each item links straight to the right screen and ticks itself off as you complete it.
Carriers: add your people, submit your first load, review and approve the record
Receivers: connect your DEFRA API code, add your weighbridge staff, log your first receipt and get your tracking ID
Both: a combined checklist covering everything
Where to go next
Each part of LoadSnap has its own guide. How Team works, Vehicles, DVLA driver licence checks, the Jobs feature, the Scheduler, Assignment and the Compliance area each explain a feature in full. To capture your first record, see Capturing your first load, and to make LoadSnap open like an app see Adding LoadSnap to your home screen.